Digital Onboarding
Compliance Workspace:
Master Compliance While Taming Complexity
Regulatory compliance doesn’t have to be chaotic. Compliance Workspace is a unified case management hub that empowers your teams to manage KYC checks, identity exceptions, screening matches, and transaction fraud, all in one place. Whether it’s onboarding a new customer or investigating flagged transactions, our solution automates the heavy lifting so you can focus on what matters: fast decisions and full compliance.
The Sybrin Distinction:
Where Legacy Systems Fail, We Deliver
In the complex landscape of financial crime and regulatory demands, fragmented systems are a liability. Compliance Workspace stands apart by delivering a truly integrated and intelligently automated solution, designed to give you unparalleled control and efficiency.
Your Unified Command Centre:
Unlike disparate systems, our workspace seamlessly integrates fraud detection from the Transaction Monitoring module with all your KYC and identity verification cases. This provides a singular, powerful platform to manage every compliance and fraud-related alert, slashing complexity and enhancing consistency across every touchpoint, from mobile and web to call centre and branch interactions.
Intelligent Automation, Granular Insight:
We transform the daunting task of document collection and case management. Our system automates the collection of documents from diverse centralised identity and business directory sources, including regional UBO (Ultimate Beneficial Owner) listings. This not only eliminates manual errors and speeds up verification but also provides detailed inspections and the effortless ability to manage even the most complex business entities.
Adaptable Workflows, Absolute Control:
Your compliance needs are unique and constantly evolving. Our highly customisable workflows for both identity verification exceptions and fraudulent transactions allow your organisation to rapidly adapt processes to specific risk management needs. Combined with robust Service Level Agreements (SLAs), automated escalations, detailed audit trails, and maker-checker processes, you gain an ironclad framework for managing intricate fraud scenarios with precision and accountability.
Real-Time Resolution, Proactive Protection:
Suspected fraudulent activities are flagged and managed in real-time. Our solution ensures swift investigation and resolution, giving you the power to mitigate potential fraud losses by ensuring fast action on urgent alerts. This proactive approach ensures you’re always a step ahead, reinforcing your position as a leader in risk management.
Features that Simplify,
Benefits that Amplify
While most solutions silo fraud and compliance, we connect the dots. The complexities of regulatory compliance and the relentless evolution of financial fraud demand a solution that offers more than just features. By unifying your compliance and fraud operations, we give you the power to act decisively and lead with confidence.
Robust Case Handling
Unified fraud and KYC case management for digital, branch, and call centre channels.
Configurable workflows, SLAs, escalation paths, and maker-checker approvals.
Parent-child case linking for complex fraud investigations.
In-case communications with customers via SMS or email.
Automated Document and Identity Management
Auto-collection of KYC documents from identity registries and business directories.
Seamless handling of document, biometric, and liveness verification exceptions.
Entity mapping for complex ownership structures and beneficial ownership verification.
Benefits You Can Bank On:
Instant handling of flagged transactions via real-time alerts.
Custom rules for fraud triggers and escalation prioritisation.
Transparent resolution workflows with full audit trails.
Advanced analytics, dashboards, and reporting for oversight and optimisation.
Screen Smarter. React Faster
Built-in sanction list, PEP, and adverse media case handling.
Matching exceptions investigated directly within the workspace.
Role-based access and decisioning for secure, compliant operations.
Conquer Complexity:
Master Regulatory Demands
Compliance Workspace goes beyond simply ticking boxes; it’s about taking charge. Empower your teams with a solution built for speed, transparency, and trust. No silos. No blind spots. Just complete compliance confidence.
Let’s talk and take your compliance operations to the next level.