Drastically reduce time to market with our intuitive no-code journey orchestration tool. Design, test, and launch complex onboarding workflows in a fraction of the time; without waiting on traditional development cycles. Rapid iteration means faster rollouts, quicker feedback loops, and immediate impact.

The regulatory landscape is constantly shifting. Unlike rigid, traditional solutions, our Journey Builder is engineered for unmatched adaptability. You can instantly modify workflows to comply with evolving regulations, ensuring your processes are always up-to-date and compliant without requiring complex development cycles. This strategic agility keeps you ahead of the curve.

Your customers expect a unified experience, regardless of the channel. Our solution enables you to create comprehensive onboarding journeys that seamlessly deploy across all banking channels; web, mobile, agent-assisted, branch, and contact centre. This omnichannel support guarantees a consistent, frictionless, and utterly cohesive customer experience, reducing drop-offs and boosting satisfaction.

Security and data accuracy are paramount. We integrate advanced technologies like liveness detection, biometric verification, and automated ID document capture to fortify your onboarding. Furthermore, our third-party flexibility allows you to effortlessly connect with national identity registries, credit bureaus, core banking systems, and diverse KYC services, ensuring you always leverage the best-in-class verification tools without vendor lock-in.

Security and data accuracy are paramount. We integrate advanced technologies like liveness detection, biometric verification, and automated ID document capture to fortify your onboarding. Furthermore, our third-party flexibility allows you to effortlessly connect with national identity registries, credit bureaus, core banking systems, and diverse KYC services, ensuring you always leverage the best-in-class verification tools without vendor lock-in.

Organisations automate customer onboarding to reduce manual processing, improve compliance, and create faster, more consistent customer experiences. It typically includes identity verification, document capture, compliance checks, and electronic approvals, creating a faster and more convenient customer experience.

Automating customer onboarding reduces manual processing, shortens onboarding times, improves compliance, and delivers a more consistent customer experience. Automation also helps organisations reduce operational costs while adapting more quickly to changing regulatory and business requirements.

No-code tools are software platforms that enable users to build applications, automate workflows, and design business processes using visual interfaces instead of traditional programming. By using drag-and-drop components, configurable business rules, and pre-built integrations, organisations can create and modifydigital solutions quickly without writing code. This reduces dependence on IT teams, accelerates time to market, and allows businesses to adapt rapidly to changing customer needs and regulatory requirements.

A customer onboarding journey is the series of steps a customer follows when opening an account, applying for a product, or registering for a service. It typically includes identity verification, document collection, approvals, compliance checks, and customer communication. Well-designed onboarding journeys improve customer experience while reducing manual effort.

Customer journey orchestration coordinates every step of a customer’s interaction with an organisation across multiple systems and channels. It helps ensure each stage of the journey is completed efficiently while automating decisions, routing tasks, and delivering a consistent customer experience.

The No-Code Journey Builder is an intuitive orchestration tool that allows business users and citizen developers to design, test, and launch complex digital onboarding workflows without writing code. It is designed for banks, insurers, and fintechs that need to move faster than traditional development cycles allow, enabling them to create personalised onboarding experiences in minutes rather than months.

In highly regulated industries, compliance requirements often change overnight. Our Journey Builder provides strategic agility by allowing you to instantly modify workflows, add new data collection steps, or update KYC rules via a drag-and-drop interface. This ensures your onboarding process is always up to date with the latest regulations without needing to wait for a backend developer or a new software release.

Yes. The Journey Builder is built for omnichannel consistency. You can create a single comprehensive onboarding journey and deploy it seamlessly across all banking channels, including web, mobile apps, agent-assisted portals, and in-branch kiosks.

The builder comes with a library of ready-to-use building blocks, including: 

• Identity Verification: Liveness detection, biometric verification, and automated ID document capture. 
• Third-Party Data: Pre-configured connectors for national identity registries, credit bureaus, and AML screening providers.  
• Core Systems: Seamless integration with core banking systems and Sybrin’s own Case Management and IDP tools.

The builder is designed as a highly compatible, standalone orchestration layer. It offers seamless integration through REST APIs and WebSockets for real-time flow invocation. Once a journey is complete, the system is configured to instantly push results back to your core systems via webhook callbacks or direct API responses. This ensures that data flows securely and instantly between the Journey Builder and your existing backend, CRM, or core banking infrastructure without requiring a complex overhaul.