Hyperautomation

Case Builder:
Master Your Workflows

Managing complex cases doesn’t have to be slow or siloed. With Case Builder, you can automate, monitor, and resolve casework across your organisation with tailored workflows, real-time dashboards, and seamless integration into existing systems. Whether you’re responding to incidents, managing service requests and customer instructions, or handling investigations, our solution puts the right tools in your team’s hands.

The Winning Formula:
Designed for the Way You Work

While many case management solutions offer rigid templates that force a siloed way of working, our solution provides adaptivity for enterprise-wide clarity, while still maintaining the mandate and autonomy of specific functions. Our Case Builder is an industry-leading framework honed over three decades, designed for rapid development and implementation of highly adaptable case management software. We combine deep experience with flexibility to put you in complete control.

Thirty Years of Proven Excellence:

With over three decades of experience implementing case management frameworks, particularly within the stringent financial services industry, we offer unparalleled expertise. Our solutions go beyond theoretical designs and concepts; they are tried, tested, and delivered in diverse markets globally, enabling efficient operations that let you focus on strategically significant activities.

Low-Code Power, Bespoke Fit:

Built directly on the agile Sybrin Platform, our Case Builder empowers you to custom-create digital workflows and workspaces precisely tailored to your unique needs. This low-code application development approach allows for rapid creation and deployment of bespoke case management applications, ensuring a perfect fit without lengthy development cycles.

Unified View for Superior Decisions:

Our framework places case information, from multiple enterprise sources, front and centre. With comprehensive monitoring, alerting, and reporting, coupled with intuitive case and operations dashboards, you gain a 360-degree holistic view of every case. This consolidated insight empowers employees to assess situations fully and make better, more accurate, and timely decisions in line with your policies.

Seamless Integration, Unlocking All Data:

Whether functioning as a standalone application or integrating with your existing third-party systems, Case Builder offers deep integration capabilities. Crucially, our WebAssist component allows direct communication with hardware devices like scanners, biometric devices, and web cameras, enabling automated capture across multiple incoming communication streams and ensuring all relevant content is included in the case.

Flexible Pricing and Local Support:

We offer competitive and flexible pricing options tailored to your specific business needs, ensuring a cost-effective solution. Furthermore, our commitment to local support ensures you have dependable, expert assistance to guide you every step of the way.

Features that Streamline,
Benefits that Outshine

Case Builder empowers your teams with robust tools for managing any case type, ensuring efficiency, compliance, and an exceptional service experience.

A Complete Case Management Powerhouse

Flexible Workflow Engine: Define and automate case stages, tasks, and escalation paths

Real-Time Monitoring: Operational dashboards and alerts for every stakeholder

360° Case View: Unified interface showing all case-related content and activity

Advanced Records Management: Retention rules, audits, and compliance enforcement

Smart Task Allocation: Auto-assign cases based on skill sets or SLA urgency

Knowledgebase Integration: Surface relevant information during case handling

Secure Collaboration: Role-based access, version control, and built-in communication tools

Hardware-Ready: Integrates with scanners, biometrics, signature devices via WebAssist

Omnichannel Support: Handle inputs from mobile, web, branch, or back-office systems

Analytics and BI: Track performance, SLA adherence, and operational trends

Integration-Ready Architecture

Open API for configuration and case services

Easily integrates with:

ERP and core banking systems
Document Management and Risk Engines
Credit bureaus and external data sources

Corporate Advantages

Increase team productivity with automation and guided workflows

Enhance customer experience with quicker response times and consistent resolutions

Lower risk through full auditability and regulatory compliance

Improve collaboration across departments with shared workspaces and visibility

Make smarter decisions with analytics, case context, and centralised content

Reduce operational overhead by streamlining manual, disconnected processes

Boost profitability with improved service delivery and client satisfaction

Unlock Your Full Potential: Take Case Management from Reactive to Proactive

In a world driven by speed and precision, your casework tool defines your operational agility. Our Case Builder solution is a strategic framework that empowers your organisation to automate, innovate, and achieve unprecedented levels of efficiency and control. Stop managing cases, start mastering them. Whether you’re in financial services, healthcare, government, or telecoms; Case Builder adapts to your process, scales with your needs, and empowers your people.

Ready to elevate your operations?

Book a Demo