InTouch
InTouch; a partner of Sybrin with a secure messaging platform serving the financial services industry, required a seamless way for institutions to perform customer onboarding, biometric know your customer (KYC), and customer authentication remotely through existing digital communication channels.
By integrating Sybrin’s intelligent identity verification and biometric SDK, the platform enabled financial institutions to rapidly deploy secure onboarding and verification journeys while maintaining compliance and customer convenience.
Key Outcomes
- Enabled remote customer onboarding through secure messaging channels.
- Accelerated deployment of digital onboarding processes.
- Supported biometric KYC and customer authentication.
- Improved compliance and security.
- Created a reusable onboarding framework for financial institutions.
The Challenge
Financial institutions increasingly required a secure and compliant method of onboarding customers remotely without relying on physical branch interactions.
The platform needed a flexible solution capable of supporting customer onboarding, identity verification, and authentication within existing communication workflows while maintaining regulatory compliance.
The Solution
Sybrin integrated its intelligent identity verification and biometric SDK into the InTouch Secure Messaging Platform, enabling institutions to perform remote onboarding, biometric verification, and customer authentication directly within secure messaging interactions.
The solution combined identity capture, biometric verification, and automated workflow capabilities within a single customer experience.
The Impact
Financial institutions were able to rapidly introduce secure digital onboarding capabilities while improving accessibility and customer convenience.
The platform provided a scalable framework that enabled faster onboarding, stronger identity verification, and improved customer engagement across multiple use cases.
Why Sybrin
InTouch selected Sybrin due to the performance of our biometric and identity verification technology, our ability to support regional compliance requirements, and our responsive partnership approach.
