Multinational African Bank in Zambia
A multinational banking institution required a more efficient and controlled process for onboarding merchant point-of-sale (POS) customers for their Zambia operations while improving visibility, tracking, and document management.
Sybrin implemented a fully digital merchant onboarding workflow that automated application processing and strengthened governance throughout the onboarding lifecycle.
Key Outcomes
- Improved SLA tracking and visibility.
- Enhanced maker-checker controls.
- Centralised document management.
- Electronic archiving and retrieval.
- Improved operational reporting.
The Challenge
The bank required a dedicated onboarding environment capable of managing merchant applications efficiently while ensuring strong governance and control mechanisms. Manual document handling and limited visibility made it difficult to monitor progress and maintain operational consistency.
The Solution
Sybrin delivered a digital onboarding workflow within its Imaging and Workflow platform, enabling document capture, indexing, routing, approvals, rescanning, and updates through a centralised process. The solution also provided dedicated queues, tracking capabilities, and electronic archiving functionality.
The Impact
The bank gained greater control over merchant onboarding activities while improving visibility and reducing administrative effort. Automated workflows accelerated processing and improved compliance with internal approval and governance requirements.
Why Sybrin
The bank selected Sybrin due to our ability to provide a fully digital onboarding process, strong document management capabilities, and proven expertise in workflow automation.
