Large Insurance Company in Southern Africa
A leading insurance provider required a digital onboarding solution capable of remotely verifying customers while automating customer due diligence (CDD) and enhanced due diligence (EDD) processes.
Sybrin implemented a biometric onboarding and compliance automation solution that enabled secure customer acquisition and verification during a period when remote engagement became critical.
Key Outcomes
- Enabled fully remote customer onboarding.
- Automated CDD and EDD compliance checks.
- Improved customer onboarding speed.
- Reduced manual compliance effort.
- Successfully deployed in under 30 days.
The Challenge
The organisation needed a secure and compliant method of onboarding customers remotely while maintaining regulatory compliance and reducing manual processing requirements. The solution also needed to automate compliance checks and identity verification activities to improve operational efficiency.
The Solution
Sybrin delivered a mobile onboarding application incorporating intelligent ID capture, liveness detection, facial biometrics, and government database verification. Automated back-office workflows were implemented to perform CDD and EDD checks and facilitate straight-through customer onboarding.
The Impact
The organisation successfully maintained customer acquisition activities during periods of restricted physical interaction while improving compliance automation and operational efficiency. The digital onboarding process reduced onboarding friction and created a scalable model for future customer engagement.
Why Sybrin
The customer selected Sybrin due to the strong performance of our biometric technology during proof-of-concept testing, affordability, and our ability to deploy the solution rapidly.
